Troubleshooting problems on Metamask

OK that’s good to know. I sent 1 link to Bianance to test it, so I gather that the 1 link is irretrievable. I wonder if other people assumed that they could transfer coins out of Xdai onto exchanges.

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It’s very good of you to test it with a small amount!

Actually Binance should be able to retrieve it as it will be on your Binance deposit account, they just need to add the xfai network, switch that account to the xDai network and send it back. But I assume they will not be too happy about that and likely it’s so automated/shielded that it would need intervention from CZ himself :wink:

But you are correct, it is an easy mistake to make. Crypto is still eons away from becoming mainstream.

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Trezor not working with Xdai in metamask. Xdai is locked up as i was able to get Xdai, but now cant do anything on XDAI Network. Trexzor does not allow me to do anything. How can i fix this?

Hello @maymay, welcome to the 1Hive discourse
I have no Trezor, so have no idea, it would be best to ask them directly.
Also, the xDai Discord would be a good place to look, surely there are other Trezor users there.

Could you report back here, so others can learn from your solution?

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Hello, I am Nleng, I don’t know if anyone here can help me. I sent 210 uni token, from Honeyswap, with my Metamask connected to xdai chain, directly to my Binance uni address.
I haven’t received the coins on Binance, is there anything I can do to recover the coins, or are they lost

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Hello @nleng, welcome to the hive. Please see my explanation for this exact situation, a few posts above:

You might be able to recover them with help from Binance, you need to contact them directly.

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Thank you Harry, The mistake i did was that i sent the tokens, it was Uni token, 210.42609 UNI, from Honeyplate form while i was connected to the xDai network. I didn’t know i had to first convert using the bridge.
i was sending from this address 0x593c38670663396e583a99fcaf706454D5586826 to 0xe1604bc85D8DAfbFF6c0B84E0EF3F8236066d978
here is the https://blockscout.com/poa/xdai/address/0xe1604bc85D8DAfbFF6c0B84E0EF3F8236066d978/token-transfers.

i contacted the support on Binance and provided all this information, but they kept asking me to contact the support team of Honey, and they were asking for the TxID.
I am really helpless and confused.
I don’t know what else to do.

How can I direct or guide Binance support team, in other for them to be able to help me? what should I tell them ?

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Oh man, that sucks, sorry to hear that they are giving you a hard time.

You already gave them all the info they need, they just need to do some work. Explain to them that your UNI’s are in the exact wallet where they should be (your deposit wallet I assume), but that they were sent using the xDai chain.
I have not had any contact with Binance, so not sure how/if their support works.

I also doubt that a regular support person can actually do what is needed, but it is worth trying. Maybe you can ask to escalate to a manager. Good luck!

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I will like to ask just a question, does it mean that any funds sent fron the xdai chain to Eth chain without passing through the bridge, does it mean that the funds will be lost?

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Well, technically no. But practically yes.

They are in the same wallet you sent them to, but the wallet can only retrieve them if it goes on the xDai chain.

That is easy to do with MetaMask, once you add the xDai chain, you can switch in a second. But I assume Binance’s wallets have a bit more in-house and secure solution that prevents exactly this…

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To recover them Binance would need to attach your deposit wallet address to xdai chain, and then probably transfer them back to you - whether they will do it or not I have no idea, just keep battling with support and telling them the same thing, and that now the coins are in binance wallet honeyswap support cannot do anything as they have been sent to binance. So only binance can return them

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Thanks for this I solve my issues by following the instruction in this guide

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Not lost per say. I’m sure there must be a way to recover it since xDai is eth’s side chain. I’m convinced if you search hard enough you must find a way to get them back.

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Guy, thank you all so much for your support. I have contacted Binance endless times, to no avail. At some point they said they don’t understand, no matter how much i try to explain to them, later they said, they can’t do anything, later they said, they can recover it, but it will cost me 0.005 BTC and at least 1 month in time because they have much work on their desk, and when i accepted to pay the 0.005BTC, they told me they can’t do anything.
this whole thing just so difficult for me to take in, at some point i’ve just decided to consider it a big loss.

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If you have a significant sum, don’t give up you’ll surely recover it.
I am speaking from experience. I once sent my VET tokens to an ethereum address, at the time i was not aware that VET has migrated to their own mainet. most people told me my tokens were gone and the best thing for me was to forget about it and move on. to cut the story short it took me abourt 3 days of heavy online searching to figure out how i could recover it and i did everything myself with little help from about 3 people i met on telegram.

I think your case is even easier, your biggest challenge isn’t if it can be recovered because it can for sure. But the problem is you do not own the PK of the binance address. So you definitley need to coperation of the binance team.

Binance has the private keys to access the lost UNI, but the problem is that regular support won’t have access to them. So they need to escalate far, far up.

I know that Binance’s CZ’s ego is big enough and that he likes to play the benevolent dictator, so you might be able to get his attention if you mention him on Twitter while sending posting there. He can help you. Whether he wants, depends on the positive outcome for him.

Else I am afrain you must consider this learning fees and be happy it was not a larger amount.

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This guide should be updated.

As of today the MetaMask browser extension works a bit different.

Now I cannot connect to the xDai chain because of the following requirements:

Untitled

Who can help here?

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I saw on the Discord that this is a problem for some people.

There are a couple of RPC’s for the xDAI chain:

https://rpc.xdaichain.com/
https://xdai.poanetwork.dev/

Solutions included changing the RPC and also removing and re-adding the xDAI chain in custom networks.

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I think you mentioned that removing the xdai chain and re-adding it did the trick, can you confirm?